Incognito Insights

Why Homegrown Subscriber ID Solutions Limit Problem Solving

Lease data plays an important role in subscriber identification, and developing your own database of historical and/or active leases can be helpful to fulfill law enforcement ...
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Support Plug-and-Play with On-Boot Firmware Updates

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.
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Onboot Firmware Upgrades: Easy as 1, 2, 3

Here are two scenarios where such a need may arise:
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High Availability and Disaster Recovery 101

Critical Considerations for Critical Services It’s every provider’s nightmare — mission critical systems go down either due to technical issues, power outages, or natural ...
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Are Lawful Intercept Requests Keeping You Up at Night?

A centralized repository that maintains information on all the leases across your network provides an easy way to process and respond to these types of requests accurately and ...
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’Tis The Season To Be Fraud Free!

In North America alone, cable providers incur more than $1billion in lost revenue from fraud each year, with small to mid-sized operators most at risk* — and the figure is ...
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How a solid provisioning solution can protect against CPE fraud?

There are a number of DOCSIS-specific specifications designed to address this problem:  
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What Does Fraud in a Cable Network Look Like?

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address. A unique 48-bit address translates into 281 quadrillion possible address ...
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3 Ways Firmware Updates are Costing Your Business

Consider the resources and costs associated with network-wide DOCSIS firmware updates.
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Want to Fast-Track Your DOCSIS Firmware Updates?

Common problems with firmware management include:
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