Incognito Insights

Quantifying the value of operational efficiency in broadband networks

Incognito has recently partnered with leading global analyst firm, Analysys Mason, to research the operational savings gained from new generation point solutions built to ...
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Introducing the Incognito Digital Home Experience Solution

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same ...
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Enhancing Customer Care, Part 6: Discover

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...
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Enhancing Customer Care: Make Purchasing a Frictionless Activity

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which ...
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Optimize Experience with Accurate and Transparent Billing and Payment

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Enhancing Customer Care, Part 1: The Customer Lifecycle

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...
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The Wired Operator in a Wireless World 3: Tailor Promo to Improve ROI

A small or medium-sized business using too much bandwidth may have different needs to a residential subscriber. For example, a hotel may be interested in a new fiber service ...
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The Wired Operator in a Wireless World, Part 2: Self-Driving Networks

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the ...
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