Blog – Incognito Insights

5G Riders on the Storm Catalyst Overview – TM Forum

By: Ronan Bracken on 05/30/19 11:21

As the Earth's climate continues to undergo drastic changes, cases of extreme weather events across the world have become more frequent. For example, over the last three ...

Incognito + 5G + Network Slicing

By: Ronan Bracken on 05/09/19 13:30

Incognito + 5G + Network Slicing – It all comes together at Digital Transformation World in Nice, May 14-16 It’s that time of year. Communication service providers and vendors ...

The Essential A's in Action at Digital Transformation World, Nice

By: Ronan Bracken on 05/08/18 15:57

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, ...

Faster Service Configuration and Improved Subscriber Tracking

By: Ronan Bracken on 11/07/17 17:20

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten ...

Reduce-Churn-with-Better-Visibility-Over-Your-Service-Activation-Processes

Have Better Visibility Over Your Service Activation Processes

By: Ronan Bracken on 08/22/17 18:23

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...

How Can You Eliminate the "Swivel Chair" Effect?

By: Ronan Bracken on 06/27/17 18:51

Slow, “swivel-chair” service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your ...

Service Order Management - Part 6: Automation

By: Ronan Bracken on 06/13/17 18:59

Operators can reduce the complexity of order management processes with an automated solution

Service Order Management - Part 5: Error Handling

By: Ronan Bracken on 06/06/17 19:03

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there ...

Service-Order-Management-—-Part-4-Installation-and-Activation-Validation-Incognito-Software

Service Order Management - Installation and Activation Validation

By: Ronan Bracken on 05/30/17 19:07

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ...

Service-Order-Management-—-Part-3-Resource-Allocation-and-Service-Activation-Incognito-Software

Service Order Management - Resource Allocation and Service Activation

By: Ronan Bracken on 05/16/17 19:15

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a ...

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