Incognito Insights

Service Order Management - Installation and Activation Validation

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ...
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Service Order Management - Resource Allocation and Service Activation

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a ...
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Service Order Management - Capturing and Validating The Order

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as ...
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Service Order Management — Part 1: What Service Can You Offer?

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the ...
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Incognito Insights: Where’s my Wi-Fi, Dad?

What was he doing at the time? He was watching some show on YouTube. Whatever it is the kids watch, it generally generates a lot of sniggers and belly-laughs; very annoying ...
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Zero-Touch Provisioning… Really?

Zero means zero, right? So by zero-touch provisioning, I was expecting to be dazzled. Services could be delivered to the customer without anyone having to put their hands near ...
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Prepaid Services: Increase Revenue, Improve QoS & Maintain CAPEX

Stagnation of subscription revenues and the trend toward all-data services is becoming a complex and pressing challenge for CSPs. OTT content and the Internet of Things (IoT) ...
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Successful Projects: What’s Your S.E.C.R.E.T?

Is it all down to stress? Can you keep your cool?
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Fiber Services Roll-Out: Improve your Return on Investment

In to the Incognito Webinar, Fiber Service Roll-Out: Activation, Fulfillment, and Assurance, we focus in on the activation of triple-play fiber services. This webinar addresses ...
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Vendor Checklist: What to Look for Under the Hood

Some of these vital considerations are:
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