Incognito Insights

Cable-Tec Expo 2016: Your Guide to the Philadelphia Event

Incognito is proud to be exhibiting our solutions at this year’s Cable-Tec Expo. You can find us in the Pennsylvania Convention Center, booth #1616 to discuss any matter ...
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How Can You Make More Accurate Capacity Planning Decisions?

It is indeed a complex task that involves multiple variables as well as a corporate strategy — because budget is not infinite. If you have a network running below its maximum ...
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Improve CSR Performance Through Gamification

CSRs are traditionally given negative feedback if call lengths or volumes increase. Metrics may include:
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DOCSIS 3.1: The Perfect Excuse to Optimize your Provisioning Solution

To your average broadband customer, DOCSIS 3.1 satisfies one craving — faster Internet speeds. Most Internet users don’t care how or why the specification works, they just ...
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What Does Fraud in a Cable Network Look Like?

Each cable modem has a unique 48-bit hexadecimal address which is known as the MAC address. A unique 48-bit address translates into 281 quadrillion possible address ...
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A Thought Exercise on Subscriber Portals

Set-and-forget is an important trait to have in device management and configuration. Having to constantly log in to tweak settings will lead to frustration and possibly ...
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Quality of Service: An Olympic Effort for Service Providers

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. ...
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WiFi QoE Assurance with TR-069 P3: Single AP to Large AP Deployments

This issue can be viewed as optimizing three variables (transmit power, channel, and frequency band) across N access points, which is a fairly straightforward optimization ...
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WiFi QoE Assurance with TR-069 — Part 2: Optimizing a Single Access Point

Insights into the surrounding WIFI landscape alone provide ample data to provision the access point (AP) to operate in a part of the spectrum with the least amount of ...
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WiFi QoE Assurance with TR-069 — Part 1: The Toolbox

• Signal blockage or poor range within the customer premises
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