Incognito Insights

3 Ways Firmware Updates are Costing Your Business

Consider the resources and costs associated with network-wide DOCSIS firmware updates.
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Want to Fast-Track Your DOCSIS Firmware Updates?

Common problems with firmware management include:
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Your Guide to FTTH Connect 2016

Keep reading to discover where to visit, what to eat, and who to see at the FTTH Connect 2016.
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How to Optimize Public WiFi Deployments

It’s evident that providing WiFi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are ...
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How to Monetize Cord-Cutters with Usage-Based Billing

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major ...
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Service Plans: Conveying the Value Between Tiers to Subscribers

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far ...
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What OSS Forest?

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.
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What Exactly is Quality of Experience, Anyway?

• More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.
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ICE 2016, Already Looking to the Future

From a vendor perspective, when you have crossed the chasm of serving a sizable number of users on a global scale — and Incognito certainly has, boasting over 300 service ...
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Improving Customer Support: Treat People the Way You Want to be Treated

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our ...
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