Incognito Insights

Your Guide to FTTH Connect 2016

  Keep reading to discover where to visit, what to eat, and who to see at the FTTH Connect 2016.
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How to Optimize Public Wi-Fi Deployments

It’s evident that providing WiFi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are ...
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How to Monetize Cord-Cutters with Usage-Based Billing

Providers have been hesitant to roll out new policies aimed at charging more for excessive bandwidth use, even though in a recent usage-based pricing trial in Cleveland major ...
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Service Plans: Conveying the Value Between Tiers to Subscribers

Being able to zoom across prefectures in a few hours complemented the fast-paced work ethic of Japan’s major cities. Needless to say, the pass expired and I found myself far ...
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What OSS Forest?

Let’s address the main areas where you can generate new revenues and make cost savings, without forgetting the overall goal: to generate more profit.
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What Exactly is Quality of Experience, Anyway?

• More than half of service providers either don’t know whether they are measuring subscriber QoE or simply don’t bother measuring it at all.
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ICE 2016, Already Looking to the Future

From a vendor perspective, when you have crossed the chasm of serving a sizable number of users on a global scale — and Incognito Software Systems Inc. certainly has, boasting ...
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Improving Customer Support: Treat People the Right Way

There were various adages in the world of retail over the years; for example “the customer is king,” and “the customer is always right”. The point of these sayings is that our ...
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Putting the ICE back in the Fridge

“Incognito” — clearly because it’s our event.
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Breaking the ICE with Wi-Fi

The concept of WiFi seems pretty easy to grasp. Find the network among the long list of SSIDs, then enter your password and off you go. For your average subscriber, this is ...
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