Incognito Insights

The Essential A's in Action at Digital Transformation World, Nice

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, ...
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Light Reading, Incognito, and Mediacom discuss what's next for DOCSIS

Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically ...
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Introducing the Incognito Digital Home Experience Solution

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same ...
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From Omnichannel to Zero-Touch with Automated Service Activation

Looking ahead at the telecoms market, European Telecommunications Standards Institute (ETSI), the visionary independent standards organisation, have formed a group to look at ...
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2018 Predictions for Communication Service Providers

Happy new year to all the Incognito blog readers. This year, we’ve partnered with our friends at Light Reading to publish my annual industry predictions article.
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Happy Holiday!

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Enhancing Customer Care, Part 6: Discover

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...
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Give Network Administrators a Zero-Impact Firmaware Update Solution

That’s already a handful of manual processes, but imagine doing that over and over for hundreds to thousands of devices, many from different vendors, each with its own unique ...
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Preserving Network Capacity with Network Policies

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network ...
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Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...
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