Blog – Incognito Insights

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Light Reading, Incognito, and Mediacom discuss what's next for DOCSIS

By: Ann Hatchell on 05/02/18 16:03

Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically ...

Introducing the Incognito Digital Home Experience Solution

By: Pete Koat on 04/25/18 16:36

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same ...

From Omnichannel to Zero-Touch with Automated Service Activation

By: JQuaid on 03/19/18 16:42

Looking ahead at the telecoms market, European Telecommunications Standards Institute (ETSI), the visionary independent standards organisation, have formed a group to look at ...

2018 Predictions for Communication Service Providers

By: Incognito on 01/29/18 16:46

Happy new year to all the Incognito blog readers. This year, we’ve partnered with our friends at Light Reading to publish my annual industry predictions article.

Enhancing Customer Care, Part 6: Discover

By: Pete Koat on 12/12/17 10:39

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...

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Give Network Administrators a Zero-Impact Firmaware Update Solution

By: Incognito on 12/05/17 16:54

That’s already a handful of manual processes, but imagine doing that over and over for hundreds to thousands of devices, many from different vendors, each with its own unique ...

Preserving Network Capacity with Network Policies

By: Incognito on 11/28/17 17:10

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network ...

Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

By: Incognito on 11/21/17 17:15

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...

DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

By: Patrick Kinnerk on 11/14/17 17:18

For Cable MSOs deploying voice services, the ability to implement and manage Dynamic DNS (DDNS) is essential. However, DDNS updates pose significant challenges for large Tier 1 ...

How Healthy is Your Provisioning Solution?

By: mallibhai on 11/14/17 10:30

It’s easy to assume that everything is running smoothly when you can’t see any visible signs of wear and tear. But just like your car or home, your provisioning solution also ...

Incognito Insights