Incognito Insights

Enhancing Customer Care, Part 6: Discover

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...
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Give Network Administrators a Zero-Impact Firmaware Update Solution

That’s already a handful of manual processes, but imagine doing that over and over for hundreds to thousands of devices, many from different vendors, each with its own unique ...
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Preserving Network Capacity with Network Policies

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network ...
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Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...
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DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

For Cable MSOs deploying voice services, the ability to implement and manage Dynamic DNS (DDNS) is essential. However, DDNS updates pose significant challenges for large Tier 1 ...
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How Healthy is Your Provisioning Solution?

It’s easy to assume that everything is running smoothly when you can’t see any visible signs of wear and tear. But just like your car or home, your provisioning solution also ...
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Faster Service Configuration and Improved Subscriber Tracking

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten ...
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Why Integrating IPAM Matters and How to Achieve It

Unintegrated IPAM can also create risks to subscriber services. When large volumes of IPv4 resources are assigned on a network, name-space collisions caused by duplicate IP ...
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Enhancing Customer Care: Make Purchasing a Frictionless Activity

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which ...
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IPv6: What metrics do you measure in infinity?

IPv4 is a finite resource, but IPv6 is huge. The length of an IPv6 address is 128 bits, compared with 32 bits in IPv4. In theory, this means an almost endless number of ...
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