Incognito Insights

Managing the Chaos of IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMA Connected Life forecast, by 2020 there are expected to be more than 25 billion ...
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Optimize Experience with Accurate and Transparent Billing and Payment

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...
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IoT and M2M, What's the Difference?

It’s time to set the record straight. Here are the key differences between IoT and M2M:
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Support Plug-and-Play with On-Boot Firmware Updates

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.
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Have Better Visibility Over Your Service Activation Processes

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Enhancing Customer Care, Part 1: The Customer Lifecycle

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...
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Your Guide to CableLabs Summer Conference 2017

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.
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