Blog – Incognito Insights

Reduce-Churn-with-Better-Visibility-Over-Your-Service-Activation-Processes

Have Better Visibility Over Your Service Activation Processes

By: Ronan Bracken on 08/22/17 18:23

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...

Broadband Experience and the Outside Plant

By: Pete Koat on 08/15/17 18:26

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...

Broadband Providers: What Are the Implications of Virtual Reality?

By: Incognito on 08/10/17 18:29

Here are some key questions to answer if you want to stay ahead of the VR trends:

Customer Service and Retention

By: Pete Koat on 08/01/17 18:33

Customer Service and Retention have a significant effect on subscriber churn rates

Enhancing Customer Care, Part 1: The Customer Lifecycle

By: Pete Koat on 07/25/17 18:37

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...

Your Guide to CableLabs Summer Conference 2017

By: Incognito on 07/18/17 18:43

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.

A Brief History of Data Communications

By: Incognito on 07/11/17 18:47

End of the Big Dumb Pipe Era

By: Incognito on 07/04/17 18:49

Each generational upgrade has resulted in higher subscriber counts and increased revenues. The Big Dumb Pipe has been very good for the broadband industry. Until now.

How Can You Eliminate the "Swivel Chair" Effect?

By: Ronan Bracken on 06/27/17 18:51

Slow, “swivel-chair” service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your ...

Reduce Churn with Usage Based Retention Offers

By: Incognito on 06/20/17 18:54

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ...

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