Incognito Insights

End of the Big Dumb Pipe Era

Each generational upgrade has resulted in higher subscriber counts and increased revenues. The Big Dumb Pipe has been very good for the broadband industry. Until now.
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How Can You Eliminate the "Swivel Chair" Effect?

Slow, “swivel-chair” service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your ...
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Reduce Churn with Usage Based Retention Offers

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ...
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Experience is Paramount at the 2017 ANGA COM

As we’re already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the ...
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Service Order Management - Part 6: Automation

Operators can reduce the complexity of order management processes with an automated solution
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Service Order Management - Part 5: Error Handling

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there ...
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Service Order Management - Installation and Activation Validation

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ...
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Incognito's Ronan Bracken Helps With the Prize ce TM Forum's

The “Water Saver” team was the only team made up of members that had never met before, but that didn’t stop the team from winning three prizes! Two prizes for the best use of ...
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Be Agile or Be Edged Out: "Live" from TM FORUM 2017

Do I mean that for an IT Operation Support Systems (OSS) and Business Support Systems (BSS) trade show, you can touch it? Yep.
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