Incognito Insights

Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Enhancing Customer Care, Part 1: The Customer Lifecycle

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...
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Your Guide to CableLabs Summer Conference 2017

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.
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End of the Big Dumb Pipe Era

Each generational upgrade has resulted in higher subscriber counts and increased revenues. The Big Dumb Pipe has been very good for the broadband industry. Until now.
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How Can You Eliminate the "Swivel Chair" Effect?

Slow, “swivel-chair” service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your ...
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Reduce Churn with Usage Based Retention Offers

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ...
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Experience is Paramount at the 2017 ANGA COM

As we’re already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the ...
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Service Order Management - Part 6: Automation

Operators can reduce the complexity of order management processes with an automated solution
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