Incognito Insights

Have Better Visibility Over Your Service Activation Processes

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Enhancing Customer Care, Part 1: The Customer Lifecycle

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...
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Your Guide to CableLabs Summer Conference 2017

Before you go, learn what to expect and get to know the city. We’ve put together this guide to the CableLabs Summer Conference 2017 to help you make the most of your stay.
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End of the Big Dumb Pipe Era

Each generational upgrade has resulted in higher subscriber counts and increased revenues. The Big Dumb Pipe has been very good for the broadband industry. Until now.
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How Can You Eliminate the "Swivel Chair" Effect?

Slow, “swivel-chair” service fulfillment based on siloed data — it’s a nightmare for rolling out new services quickly and can lead to order fall-out, which frustrates your ...
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Reduce Churn with Usage Based Retention Offers

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ...
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