Incognito Insights

Service Order Management - Part 5: Error Handling

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there ...
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Service Order Management - Installation and Activation Validation

Installation An installation engineer may be required to do a device installation for any new subscriber. Installation will generally be a manual process but can go one of two ...
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Incognito's Ronan Bracken Helps With the Prize ce TM Forum's

The “Water Saver” team was the only team made up of members that had never met before, but that didn’t stop the team from winning three prizes! Two prizes for the best use of ...
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Be Agile or Be Edged Out: "Live" from TM FORUM 2017

Do I mean that for an IT Operation Support Systems (OSS) and Business Support Systems (BSS) trade show, you can touch it? Yep.
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Service Order Management - Resource Allocation and Service Activation

Resource Allocation Some service types require equipment or some other allocated resource, e.g. a phone number. They also need to be managed so that if we need to activate a ...
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Service Order Management - Capturing and Validating The Order

Order Capture To capture an order, we need to capture the subscriber details and their product choices. Subscriber information is extremely valuable when growing a business, as ...
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Service Order Management — Part 1: What Service Can You Offer?

It’s essential to consider all aspects of order management, not only so that business processes are efficient, but also to maintain high quality subscriber experiences. In the ...
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What to Expect at This Year’s Incognito Community Exchange

Presentation Highlights Network Virtualization and Community WiFi: Incognito’s Chief Innovation Officer, Chris Busch, will speak at length on how virtualization can directly ...
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Need More Tools in Your WiFi Network Kit?

Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts that nine in ten global broadband ...
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How Net Neutrality's Changes Affect Broadband Providers & Subscribers

Net Neutrality regulations within the United States have been a topic of much debate over the past decade, and it’s recently come to the front page of major news outlets ...
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