Blog – Incognito Insights

Preserving Network Capacity with Network Policies

By: Incognito on 11/28/17 17:10

So how can communication service providers address the growing demand for capacity without breaking the bank on infrastructure costs? For many CSPs the answer is network ...

Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

By: Incognito on 11/21/17 17:15

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...

Faster Service Configuration and Improved Subscriber Tracking

By: Ronan Bracken on 11/07/17 17:20

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten ...

Why Integrating IPAM Matters and How to Achieve It

By: Incognito on 10/31/17 17:23

Unintegrated IPAM can also create risks to subscriber services. When large volumes of IPv4 resources are assigned on a network, name-space collisions caused by duplicate IP ...

Enhancing-Customer-Care-Part-5-Make-Purchasing-a-Frictionless-Activity

Enhancing Customer Care: Make Purchasing a Frictionless Activity

By: Pete Koat on 10/17/17 17:32

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which ...

Why Homegrown Subscriber ID Solutions Limit Problem Solving

By: Najla Dadmand on 10/03/17 17:40

Lease data plays an important role in subscriber identification, and developing your own database of historical and/or active leases can be helpful to fulfill law enforcement ...

Announcing-Incognito-Software-Network-Monetization-and-Analytics-Platform

Announcing Incognito Network Monetization and Analytics Platform

By: Incognito on 09/26/17 18:00

The modular platform enables the following solutions:

Optimize-Experiences-with-Accurate-and-Transparent-Billing-and-Payment

Optimize Experience with Accurate and Transparent Billing and Payment

By: Pete Koat on 09/05/17 18:16

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...

Support Plug-and-Play with On-Boot Firmware Updates

By: Najla Dadmand on 08/29/17 18:21

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

Customer Service and Retention

By: Pete Koat on 08/01/17 18:33

Customer Service and Retention have a significant effect on subscriber churn rates

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