Incognito Insights

Enhancing Customer Care, Part 6: Discover

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over ...
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Faster Service Configuration and Improved Subscriber Tracking

Using a centralized interface to quickly configure and deploy new services ensures that your subscribers have access to the newest service options on the market. You can hasten ...
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Enhancing Customer Care: Make Purchasing a Frictionless Activity

Paving the Way for Seamless Purchasing Processes There are a number of ways that operators are redefining the traditional services catalog as well as the method in which ...
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Announcing Incognito Network Monetization and Analytics Platform

The modular platform enables the following solutions:
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Managing the Chaos of IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMA Connected Life forecast, by 2020 there are expected to be more than 25 billion ...
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Optimize Experience with Accurate and Transparent Billing and Payment

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...
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Support Plug-and-Play with On-Boot Firmware Updates

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.
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Have Better Visibility Over Your Service Activation Processes

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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