Incognito Insights

Have Better Visibility Over Your Service Activation Processes

As an operator, this is something you absolutely must avoid. Service activation is one of the most important impressions you can make on your subscribers, and unseen or ...
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Enhancing Customer Care, Part 1: The Customer Lifecycle

The readers of this blog already know that customer care is a malleable and ever-evolving concept, prone to major differences from one region to the next, and even from one ...
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End of the Big Dumb Pipe Era

Each generational upgrade has resulted in higher subscriber counts and increased revenues. The Big Dumb Pipe has been very good for the broadband industry. Until now.
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Reduce Churn with Usage Based Retention Offers

So how do service providers effectively address “value for money” concerns to save the customer? In most cases, operators are limited to speed and price offers but both are ...
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Experience is Paramount at the 2017 ANGA COM

As we’re already aware, data consumption and demand continue to march upwards. This is further evident by the sheer amount of FTTx-related vendors and solutions present at the ...
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Be Agile or Be Edged Out: Live from TM Forum 2017

Do I mean that for an IT Operation Support Systems (OSS) and Business Support Systems (BSS) trade show, you can touch it? Yep.
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Need More Tools in Your Wi-Fi Network Kit?

Service provider WiFi within the subscriber household shows no signs of deceleration. Information Handling Services (IHS) markit predicts that nine in ten global broadband ...
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