Incognito Insights

Give Network Administrators a Zero-Impact Firmaware Update Solution

That’s already a handful of manual processes, but imagine doing that over and over for hundreds to thousands of devices, many from different vendors, each with its own unique ...
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Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...
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Incognito Insights: Managing the Chaos of IoT

But the Internet of Things (IoT) is bigger than just consumer devices. According to the GSMA Connected Life forecast, by 2020 there are expected to be more than 25 billion ...
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Support Plug-and-Play with On-Boot Firmware Updates

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.
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Broadband Experience and the Outside Plant

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside ...
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Broadband Providers: What Are the Implications of Virtual Reality?

Here are some key questions to answer if you want to stay ahead of the VR trends:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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Service quality management: finding hidden problems on your network

That’s not to say that problems only happen within the customer premises — quality of service issues occur at every stage of service delivery, with issues in the delivery ...
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The Wired Operator in a Wireless World 1: Network Intelligence

In this series, we will cover how this new industry landscape impacts customer service issues and how this challenge is an opportunity for CSPs to launch new services.
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Zero-Touch Provisioning… Really?

Zero means zero, right? So by zero-touch provisioning, I was expecting to be dazzled. Services could be delivered to the customer without anyone having to put their hands near ...
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