Blog – Incognito Insights | Wi-Fi Management

Incognito DX SaaS is more than a cloud-based ACS solution

Why DX SaaS is Much More Than a Cloud-based ACS Solution

As service providers continue to scale back on capital expenditures in these challenging times, how will they ensure a reliable fixed broadband experience and avoid network ...

Incognito Software User Services Platform FAQ

User Services Platform TR-369 Frequently Asked Questions

By: Sonya Goodanetz on 05/20/20 11:57

FAQ What’s driving industry interest in USP? The connected world is now much bigger in scope and scale, and service providers are feeling added pressure to deliver a seamless, ...

Incognito Blog – Remote Device Management Strategy

Remote Device Management Strategy in a High-Growth Residential Market

By: Sonya Goodanetz on 03/31/20 11:23

While DSL and copper remain the predominant access technology for fixed broadband services across the African continent, fiber and fixed wireless access using 4G LTE to homes ...

USP Part 2: Managed Wi-Fi to Improve the Customer Experience

By: Liam Clark on 03/02/20 11:44

Co-written by Sonya Goodanetz Welcome to Incognito’s USP Blog Series – Part 2 of 7 In part 1 of our series, we detailed what exactly is USP and what does it mean for device ...

Top 5 Challenges Keeping Cable MSOs Awake at Night

By: Patrick Kinnerk on 07/29/19 16:59

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable ...

Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

By: Incognito on 11/21/17 17:15

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...

Optimize-Experiences-with-Accurate-and-Transparent-Billing-and-Payment

Optimize Experience with Accurate and Transparent Billing and Payment

By: Pete Koat on 09/05/17 18:16

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...

IoT and M2M, What's the Difference?

By: Incognito on 08/31/17 18:18

It’s time to set the record straight. Here are the key differences between IoT and M2M:

Customer Service and Retention

By: Pete Koat on 08/01/17 18:33

Customer Service and Retention have a significant effect on subscriber churn rates

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