Incognito Insights

User Services Platform TR-369 Frequently Asked Questions

FAQ What’s driving industry interest in USP? The connected world is now much bigger in scope and scale, and service providers are feeling added pressure to deliver a seamless, ...
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Remote Device Management Strategy in a High-Growth Residential Market

While DSL and copper remain the predominant access technology for fixed broadband services across the African continent, fiber and fixed wireless access using 4G LTE to homes ...
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USP Part 2: Managed Wi-Fi to Improve the Customer Experience

Welcome to Incognito’s USP Blog Series – Part 2 of 7 In part 1 of our series, we detailed what exactly is USP and what does it mean for device management. Part 2 is all about ...
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Top 5 Challenges Keeping Cable MSOs Awake at Night

CableLabs Summer Conference is fast approaching! This niche multi-day event in Keystone, CO, happening August 5-7, 2019, features the latest developments from the cable ...
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Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of ...
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Optimize Experience with Accurate and Transparent Billing and Payment

Quality of the service is important to the overall customer care experience, however, the monetary exchange for the services provided by the CSP is an integral component of the ...
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IoT and M2M, What's the Difference?

It’s time to set the record straight. Here are the key differences between IoT and M2M:
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Customer Service and Retention

Customer Service and Retention have a significant effect on subscriber churn rates
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