By Ronan Bracken on 8-May-2018 3:57:00 PM
Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant operational efficiency.
Showcasing the power of digitization is a Catalyst being led by Orange, supported by a number of vendors including Incognito, Prodapt, Blue Prism, Re:infer, and AwareX. The Catalyst is designed to deliver an improved customer experience using 3 essential digitization ingredients that deliver zero-touch technical problem resolution for residential customers — Artificial intelligence, Analytics, and Automation.
I’m excited to be part of this Catalyst that addresses a real world problem for home network users and for the operational support teams of global CSPs. The Incognito team and I are proud to help bring the three essential A’s to action and demonstrate the business and commercial value of digital engagement with customers.
Join us at Digital Transformation and stop by the Catalyst showcase to learn more. Look forward to seeing you there!